Platform Features

iOpps

Operational Management

Welcome to iOpps, iOpps has been built from the ground up by industry leaders and have been used to take companies from 1-2 installs per week to well over 100 across multiple locations.

iOpps is an end to end solution that will see you highly engaged prospects from iClose from the initial lead stage, to an online quote with digital signature, to ordering/allocating stock, all the way assigning the project to your install teams, it also allows onsite photo uploads to ensure that you are adhering to industry best practice. Be aware about real slots real money.

Let’s get them quotes and proposals out there and convert them to jobs with a few simple clicks. iOpps Software – Solar CRM, is everything your booming operation needs in one integrated platform. Keep your prospects happy with efficient communication, speed to quote and installation.

Instantly transform quotes into jobs and save time on account management. Create professional looking custom quotes with ease and impress your customer.

iOpps Solar CRM offers you a complete, cloud based solution to manage leads, Quotes, Jobs and Invoices. We integrate our system with Xero Accounting Software to ensure free flowing financial information cross platform.

iOpps Solar CRM is a cloud based, comprehensive solution to manage your Solar business from end to end. You team can instantly map the client’s roof with a few clicks to show exactly where you are going to install the solar panels. With iOpps you can create quotes well before you visit clients site.

iOpps provides:

  • Quote generation from your office with clear map view and mapping.
  • Near map integration
  • Fully Customisable Quote – Add your own logo, branding, payment terms and optional extras.
  • Digital signature on all devices .
  • Inbuild STC calculation as per current government requirements.
  • In built system pricing and custom system pricing

iClose

Sales Automation

iClose is a world class software that has been built and developed on the back of decades of sales management and marketing automation experience. It is like no other platform on the market. Managing leads for a business suck. Managing leads from multiple sources like websites, landing pages, Facebook Ads, Google Ads, any others can be a pain when they are all running through Google Sheets or an additional 45 applications and a basic CRM.

You dream that your sales staff follow up leads and quotes that you need to follow up within minutes, but the day to day activity of the business makes it impossible. The leads gets stale, and you start to wonder if the leads were bad. A poor performing sales team always gets bad leads.

That is where iClose comes in. We bring in all the leads and automate all the follow up conversations immediately. It takes stress off the business in doing the initial conversations and they only have to focus on the good conversations.

Your business can continue running with a crappy follow up process or you can implement iClose and increase your ROI and fix the communication gap as fast as possible.

iClose replaces the core functionality of all this software:

Google Sheets

Create a new spreadsheet and edit it with others at the same time — from your computer.

CallDrip

The engagement solution sets the standard for connecting with prospects and customers.

Active Campaign

Integrated email marketing, marketing automation, and small business CRM. Save time while growing your business with sales automation.

Skipio

Make more sales and retain customers with the most powerful business texting platform.

ClickSend

ClickSend is a cloud-based gateway service for your business that lets you send bulk SMS, email, fax & letters worldwide

Sly Broadcast

Slybroadcast is the industry leader in ringless voicemail marketing software for businesses.

PipeDrive

Pipedrive – CRM system and sales funnel management tool.

MailChimp

Mailchimp is the All-In-One integrated marketing platform for small businesses, to grow your business on your terms.

CallRail

Tracking and analytics for phone calls and web forms. Optimize your marketing and increase ROI on your PPC, SEO, and offline ad campaigns.

Reputation Management

Reputation management is the effort to influence what and how people think of a brand or person when viewed online

iClose is convenient

iClose allows you the ability to automate communication with leads based on where they are at in your sales process. This can be done via email, SMS, facebook messenger, voicemail drop, predictive call (power dial), calendar links, facebook/google retargeting.

You can build out multi channel lead nurturing sequences where the only limitation is your imagination.

This is all managed via a clear and precise dashboard that gives you real time feedback to where you money is at and how/who is performing at the level they need to be.

iPool Data

Any Company, Anywhere, Any Time.

Have you ever wondered why companies seems to know who you are and where to find you, well before you need their product?

Welcome to iPool data. iPool allows you to scrap the World Wide Web for all available information on any company in an industry niche and whatever location across the globe. Within minutes you can scrape the name, address, phone number, every listed email address, google pages, online reviews, facebook pages and much more. The best part is you can do this with a few clicks of the mouse and have this data within minutes. It can be simply uploaded to our iClose platform and campaigns structured to your requirements. You simply decide who your ideal client is, what they do and where they’re located and iPool will give you, within minutes, ever company that meets that criteria.

What is this iPool wizardry?

With just the input of a city, country and industry type, our software will search for leads. Includes the following:

  • Up to 1200 Results per search.
  • Full Business Name
  • Business Email Address
  • Website Link
  • Email Address New Feature
  • Postal Address separated by Street, City and Post code
  • Links to Social Media Handles (Instagram, Linkedin, Facebook and Twitter)
  • Ability to Sort Results by any columns
  • Results in 3 minutes or less
  • Track which leads are using Facebook Pixel or Google Remarketing
  • Supports leads in all Countries
  • Validation of Phone Numbers and Email Addresses Possible
  • Google Position for Business Website
  • Mobile Friendly/Google Analytics/Schema Check
  • CSV/Excel/PDF/Print Export Options New Feature

iSell

Convert More Leads Into Inbound Calls Fast With AI Automation

AI technology that takes an inbound lead from nowhere to somewhere real fast. Get qualified inbound calls done for you with automation.

Sales Fix Everything. iSell Will Chase Leads Well After A Telemarketer Gives Up.

iSell AI combines mature tech from 2015 and boosts its brain with a global Sales powerhouse and worldwide Marketing and Technology leaders with a focus on enabling Sales & Marketing Teams to be more productive, and profitable through our technology.

iDial

World’s leading call center features

Discover all the CloudTalk features, improve your interactions with customers and make your workflows more efficient.

iDial Dashboard

Seamlessly setup your contact center from web browser in just 5 minutes. Integrate it easily with tools you already use. Manage all numbers, agents, call routings and other intelligent features at one place. Deliver exceptional customer support to your clients.

Voice features

Improve your customer support with our advanced call center features.

Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

NUMBER PORTING

Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen it directly from the internet browser from anywhere and anytime.

Fax to email

″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails.

Internal phone number tags

Does your company use several phone numbers? Give them a tag so that your employees and agents immediately know what number the client dialed and how to adjust their approach.

Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

TOLL-FREE NUMBERS

Use a green toll-free number 0800 or a blue number 0850. With toll-free numbers, your clients can call you for free or at very low rates, which gives you a significant competitive advantage.

Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

Conference calls

Improve teamwork with conference calls. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.

INTERNAL CALLS / EXTENSIONS

Each user, agent, caller queue or department has their own personalized number or extension. This will allow you to reach anyone in your company or seamlessly route a call to a different agent.

INTERNATIONAL NUMBERS

Acquire international numbers (with geographic or non-geographic codes) from more than 70 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

SMS / Text messages

Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.

Call Masking

Call Masking feature ensures that your personal phone number stays private. No need to share your phone number with everyone you are calling to. Share it only with the callers you choose.

VOICEMAIL

Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen it directly from the internet browser from anywhere and anytime.

Short numbers

Get a five-digit phone number 16 xxx, 17 xxx or 18 xxx.

Personalized greetings & music

Initial greeting is your first interaction with clients. With CloudTalk, you can create personalized greetings played to the caller based on specific situations (outside business hours, on-hold, etc.)

Intelligent call routing

Make sure that calls are always routed to the right agent based on custom criteria.

Call flow designer

Intelligent call routing with pre-defined criteria based on your needs and preferences. With our Call Flow Designer feature, you can manage your inbound calls coming to the call center step by step.

Preferred agent

Set a preferred agent for each client so that their calls are always directed to the right person. The customer constantly communicates with the same agent, which makes your customer support more personalized, efficient and pleasant.

Caller-based routing

Smart routing of inbound calls based on the caller’s phone number with your custom criteria.

Automated Call Distribution (ACD)

Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.

Automatic outbound caller ID

CloudTalk allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.

VIP Queues

Make your VIP customers feel special when trying to connect your contact center. When using the VIP queue, you always give the priority to the customers which matter the most to your business.

Interactive Voice Response (IVR) menu

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

Ring groups

Make sure that customer calls ring multiple or all agents at once. This will shorten the response time and improve your customer support.

Skills-based routing

Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.

Automated call redirection

With our business phone system, your clients will always reach you. CloudTalk allows you to automatically redirect incoming calls to a selected phone number each time your agents are busy or unavailable during business hours.

Productivity

Boost the productivity of your staff, teams or departments with outbound call center features.

Click to Call

Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.

Transfer

Thanks to our Call Transfer feature, you can easily and quickly transfer callers over to another extension, agent or group.

After call work (ACW)

Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended.

Campaigns

Create outbound call center campaigns with call scripts and questionnaires and let your agents focus on the calls. You can monitor the campaign in real time and if necessary, make necessary adjustments to make it even more efficient.

Warm transfer

Warm Transfer allows you to easily transfer callers over to another agent with having the possibility to speak with them first.

Call tagging

Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it.

Ring on speakers

Reduce the risk of accidental missed calls with the ″Ring on Speakers″ feature.

Predictive dialer

Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, CloudTalk automatically dials the next call in line.

Blacklist

Compile a blacklist of blocked phone numbers and avoid undesirable inbound or outbound calls which are irrelevant for your business.

Smart detection of resolved missed calls

Learn which of your missed calls were and were not resolved by your agents thanks to the Smart detection feature.

Call notes

Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want. You can add these notes during or after your call. The only thing you have to do is to click “Save” and CloudTalk will take care of the rest.

Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

Speech to text

CloudTalk speech recognizer helps you convert your calls to text and facilitate search in your recordings.

Contact Tags

Apply customized tags to your contacts to help you search and sort contacts into categories and quickly identify each contact by their tag.

Power Dialer

Power dialer allows you to increase efficiency and the number of calls you make. Easily create campaigns with call scripts and surveys and let your agents focus on the prospects.

Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

Custom fields

With our business phone system, your clients will always reach you. CloudTalk allows you to automatically redirect incoming calls to a selected phone number each time your agents are busy or unavailable during business hours.

Desktop notifications

When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.

Smart dialer

CloudTalk’s flagship feature Smart dialer automatically compiles a list of numbers and lets you automatically call through them with a single click.

Agent Status

In order to distinguish which agent is unoccupied at the moment, the agent status feature enables your agents to set up their availability.

Integrations

Simply connect CloudTalk with your CRM tools, helpdesk and e-commerce solutions.

Simple integrations

CloudTalk can be easily integrated with your CRM, e-commerce or helpdesk tools. Your agents will see all customer data in one place. This will allow them to deliver better and quicker service.

Create tasks directly from CloudTalk

Add new contacts, create tickets, tasks or edit orders in your CRM, helpdesk or e-commerce solution directly in CloudTalk. Streamline your workflows with our effective solution for customer calls.

API

Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.

Caller ID

Personalize your communication with clients from the very beginning. We will show you the name of the caller, their phone number and much more even before the call connects.

Contact history

Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.

Shared contacts

Compile all your contacts in a single contact list. Integrations will help you import contacts from several sources into CloudTalk. This will make your workflows even more efficient.

Statistics and monitoring

Improve quality of your VoIP call center with detailed statistics and call monitoring.

Call statistics

Track the performance of your call center. CloudTalk is a truly data-based call center analytics software. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.

Wallboard

Get a live picture on what’s going on in your cloud call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.

Call monitoring

Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.

Emotion analytics

Emotion analytics are nowdays one of the top trends in analytics and data collection. Do not hesitate and start to use them, your customer service will improve!

Agent reporting

A simple access to agent statistics directly in CloudTalk to help you improve your customer service and rank each agent based on their performance.

Sentiment Analytics

Do you know how your agents treat your customers? One of the essential steps to success is behavior towards customers.

Real-time dashboard

Monitor your call enter activities in real time. All important data on inbound calls and agent productivity are always at your disposal, always up-to-date.

Custom reporting

Need more than our standard CloudTalk statistics? Use filters to view data as you see fit (e.g. by agent, phone number, queue or timeframe). This will generate reports that are relevant to your business.

Utilities

Useful tools for a better and easier management.

Security

Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.

Multi-language phone

As phone software CloudTalk is used by customers all over the world, CloudTalk Phone App is currently available in many different languages (more languages will be available soon).

Online user management

You can add new agents into your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to agent management yourself, with no hassle.

Unlimited concurrent calls

CloudTalk does not limit your concurrent calls. You can handle as many inbound and outbound calls as you like, all at the same time.

Responsive web admin

CloudTalk is accessible from all kinds of devices. Web interface automatically adjusts to your device’s resolution – be it a laptop, PC, tablet or smartphone.

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